Aforro Groceries Private Limited:

Introduction: This document is an electronic record published by the provisions of the Information Technology Act, 2000, and the rules thereunder. It is generated by a computer system and does not require any physical or digital signatures.

A. Platform Operator:

1. The website ‘aforro.in’ (Website) and mobile application ‘Aforro’ (App) collectively referred to as the “Platform” is operated and managed by ‘Aforro Groceries Private Limited,’ registered in the state of Uttarakhand.

B. Definitions and Parties:

1. The terms “Aforro,” “We,” “Us,” or “Our” refer to the Company.
2. The terms “You,” “Your,” or “User” refer to the user of the Platform.
3. These terms of use (“Terms”) govern Your use of the Platform.

C. Acceptance of Terms:

1. Read these Terms carefully before using the services.
2. By using/accessing the Platform, You contract with Aforro, indicating Your acceptance of these Terms and other Aforro policies.
3. Your use of the Platform signifies Your agreement to abide by the Terms, cancellation & refund policy, and the Privacy Policy posted on the Platform.

D. Modification of Terms:

1. Aforro retains the unconditional right to modify or amend these Terms.
2. Check the “Last Updated” legend for the latest modification date.
3. Access the latest version of these Terms on the Platform at any time.
4. Regularly review the Terms, and Your continued use of the Platform implies consent to any changes.
5. If the modified Terms are unacceptable, discontinue accessing the Platform.

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1. Services

1.1 Availing Services: You acknowledge that the Platform provides You with the following services:

1.1.1 Platform Access:

1. A personal, limited, non-exclusive, non-transferable, and revocable privilege to access and use the Platform.
2. Purpose: For purchasing select products, including consumer goods like grocery and pharmaceutical products (collectively referred to as “Products”) from the Company.
3. Basis: Business-to-consumer (B2C) for personal consumption, not for resale.

1.1.2 Additional Services:

1. Accessing services provided by the Company through the Platform.
2. Includes: Last-mile delivery of Products.

1.1.3 Query Resolution: Promptly and efficiently responding to Your queries or issues related to Your Account and the services availed through the Platform.

1.2 Collective Reference – “Services”: The aforementioned services are collectively referred to as the “Services.” Note: The revocable privilege for Platform access does not permit resale or commercial use of the Platform or its Content (as defined below).

Product and Service Modifications:

1. The Company may add, modify, or remove Products and/or Services without notice.
2. Additional Terms: The Company may introduce additional terms and conditions specific to any category or section of Products, governing Your purchase of such Products.

Service Area and Availability:

1. The Company reserves the right to provide Services in any area or city in India, as determined by the Company at its sole discretion.
2. Before applying or registering for Services, check if they are available in Your area or city.

1.3 Company’s Policies: The Company does not:

1. Adopt any ‘unfair trade practices’ on the Platform or otherwise concerning Products and Services.
2. Discriminate between Users of the same class or make arbitrary classifications of Users.

5. Prices of Products

5.1 Variability and Agreement to Prices:

1. Prices of each Product may vary due to various factors, and You can check the price on the Platform before placing an order.
2. By placing an order, You agree to pay the prices mentioned on the Platform.
3. All Products on the Platform will be sold in Indian Rupees at either the Maximum Retail Price (MRP) (inclusive of all taxes) or at a discounted price unless otherwise specified.
4. Prices may be modified from time to time.
5. The Company strives to offer Products at the best possible prices on the Platform.
6. Unintended errors may occur with Prices and other Product information. You can bring such errors to Our notice, and necessary corrections will be made.

5.2 Information on Charges, Fees, and Costs:

1. Users will be informed about all charges, fees, and costs (including delivery fees) during the checkout page of a transaction on the Platform.
2. The Company does not manipulate the price of any Products and/or Services offered on the Platform.

6. Delivery, Delivery Fee, and Delivery Time

6.1 Product Delivery Time:

1. The Company will provide delivery of Products during the communicated period on the Platform.
2. The estimated delivery time is shown, but the Company does not guarantee exact delivery times due to factors like availability of delivery riders, demand, traffic, weather conditions, force majeure events, etc.
3. The Company reserves the right to charge additional fees for rain, peak hours, and/or high demand, in addition to the delivery fee. These fees are visible on the checkout page of the App.

6.2 Delivery Address Responsibility:

1. Products will be delivered to the address specified by You during the order placement on the Platform.
2. You are solely responsible for providing a complete and correct delivery address, including any further instructions for delivery.
3. The Company is not responsible for any delay caused by incorrect or incomplete address information provided by You.

6.3 Unattended Delivery Disclaimer:

1. If You request to leave a delivery unattended at Your address, You expressly disclaim the Company from all liabilities arising from unattended Products. This includes but is not limited to theft, tampering, contamination, and changes in temperature for items that need to be chilled or frozen.

6.4 Cash on Delivery (COD) Mode:

1. If You choose ‘Cash on Delivery (COD)’ for payment: (a) Delivery riders may refuse delivery if You fail to make complete payment. (b) The Company treats such orders as canceled and is not liable for losses or damage due to non-delivery.
2. The Company reserves the right to charge You the delivery fee for the canceled order, recovering the cost incurred on the delivery attempt, at its sole discretion.

7. Returns, Cancellations, and Refunds

7.1 Returns

7.1.1 Return Conditions:

1. You may return a Product in an order under the following conditions:
   • The wrong item was delivered other than what You ordered.
   • Items substantially damaged or deteriorated in quality at the time of delivery.
2. You agree to provide all requisite proofs, including images of Products with issues.

7.1.2 Initiation of Exchange or Return:

1. Check the Products upon delivery and initiate an exchange or return on the Platform with requisite proof.
2. Exchange or return can also be initiated by contacting customer care.
3. No exchange or returns are accepted if the product packaging is opened or the product is used/consumed, either in part or otherwise.
4. You may request an exchange or return for sealed/unopened/unused Products in their original condition on the same day of delivery.
5. Requests for exchange or returns will not be accepted from the day following the day of Product delivery.
6. The Company may request the disposal of refunded Products.

7.2 Cancellations:

1. You can cancel an order without charge within 90 seconds of accepting it.
2. Orders cannot be canceled after this time.
3. The Company may cancel an order (fully or partially) for reasons such as Product shortage, unavailability, or force majeure events.
4. If the Company cancels an order, You will not be charged, and any payment made will be refunded.

7.3 Refunds:

1. Upon verification of returned Products and associated documents, the refund for eligible Products will be processed within seven (7) business days.
2. Refund conditions stipulated by Us must be fulfilled.
3. The refund amount will be credited to the source account or Aforro Wallet.
4. Refund initiation may take additional time to reflect in Your account based on financial institution or payment gateway service provider terms and conditions.

7.4 Additional Conditions:

1. Terms for acceptance of returns, cancellations, and refunds are subject to reasonable additional conditions.
2. Communication of additional conditions will be done through push notifications on the Platform or other specified modes as per these Terms or determined by the Company.

8. User Care

8.1 Warranty and Guarantee:

1. The warranty and guarantee applicable to the Products are that of the manufacturer.
2. Reach out to the manufacturer directly using the customer care details on the Product packaging.
3. The Company is a reseller and disclaims liability for manufacturing defects, quality, taste, or performance of the Products.

8.2 Product Representation:

1. Product images are representations, not actual images of the Product sold.
2. Read the physical product label for accurate information on calorific and nutrition value, usage instructions, batch, manufacture date, content, weight, manufacturer, and customer care details before consumption.
3. Actual product packaging may contain more and/or different information than shown on the Platform. Refer to the information presented on the actual product packaging.

8.3 Transaction Processing:

1. The Company reserves the right to refuse transactions from Users with a history of questionable transactions, breach of agreements, violation of law, bank charges, or policy breaches.
2. The Company may conduct checks before approving User orders for security or other reasons at its discretion.
3. If not satisfied with User credibility or transaction genuineness, the Company may reject or delay dispatching transactions, especially for suspicious activities or high transaction volumes.

8.4 Beware of Fraud:

8.4.1 Avoid Sharing Sensitive Information:

1. Do not share debit/credit card numbers, CVV, OTP, UPI/ATM PINs, or other sensitive information with anyone claiming to be a Company representative.
2. The Company or its authorized representatives will NEVER ask You to share such details.
3. Beware of fraudsters and report incidents immediately to Your bank, the nearest police station, and at https://cybercrime.gov.in/.

8.4.2 Aforro Order Assistance:

1. For assistance on Aforro orders or refund-related issues, use the ‘Help & Support’ section on the App.

8.4.3 Exercise Caution:

1. Verify portals/website links claiming to be Aforro or resembling it.
2. Be cautious of payment links shared over social media or messaging apps claiming to be Aforro discounts or offers.
3. Beware of proactive calls from unauthorized numbers requesting personal/financial information.

9. Use of Platform

9.1 Access and Usage Terms:

1. Subject to compliance with the Terms, the Company grants You a personal, non-exclusive, non-transferable, limited, revocable privilege to access and use the Platform.
2. You agree to use the Platform:
   • For purposes permitted by the Terms.
   • Following applicable laws, regulations, or generally accepted practices.
   • For availing the Services through the Platform.
3. You agree not to engage in activities adversely affecting the Platform’s use by the Company and/or other Users.

9.2 Commercial Exploitation Prohibition:

1. The Platform or any part shall not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for commercial purposes.

9.3 Trademark Protection:

1. You agree not to frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of the Platform.

9.4 Access Method:

1. You agree not to access the Platform by any means other than the provided interface by the Company.
2. Do not use any automatic device or methodology to access, acquire, or monitor any portion of the Platform or Content.

9.5 Content Restrictions:

1. Do not host, display, upload, modify, publish, transmit, store, update, or share any information that:
   • Belongs to another person without right.
   • Is defamatory, obscene, pornographic, harassing, or contrary to laws.
   • Is harmful to children.
   • Infringes patents, trademarks, copyrights, or proprietary rights.
   • Impersonates another person.
   • Threatens unity, integrity, or security, or contains harmful computer code.
   • Contains false information intended for financial gain or harm.
   • Disrupts or interferes with the Platform’s security or functionality.
   • Violates the Terms or involves reverse engineering, modification, or sale of obtained information.

9.6 Equipment Responsibility:

1. You are solely responsible for maintaining the necessary computer equipment, gadgets, and internet connections required to access, use, and transact on the Platform.

9.7 Content Encounter Acknowledgment:

1. By using the Platform, You may encounter Content deemed offensive, indecent, or objectionable.
2. Use the Platform and Services at Your sole risk.
3. The Company holds no liability for Content deemed offensive, indecent, or objectionable.

10. Intellectual Property Rights

10.1 Content Ownership and Protection:

1. The Platform, processes, and their selection and arrangement, including text, videos, graphics, user interfaces, sounds, music, artwork, and computer code (collectively, the “Content”), are licensed to the Company.
2. The design, structure, selection, coordination, expression, look and feel, and arrangement of such Content are protected by copyright, patent, trademark laws, and various other intellectual property rights.

10.2 Trademarks and Service Marks:

1. Trademarks, logos, and service marks displayed on the Platform (“Marks”) are the licensed property of the Company or owned by third parties.
2. You are not permitted to use the Marks without prior consent from the Company or the relevant third party, which owns the Marks.
3. Access or use of the Platform does not authorize any party to use trademarks, logos, or any other marks in any manner.

10.3 Product-Related Intellectual Property:

1. The Company disclaims holding any right, title, or interest in and to the intellectual property rights arising out of or associated with the Products.

10.4 Third-Party References:

1. References on the Platform to any name, mark, services, or products of third parties are provided with the express consent of such third party for Your convenience.
2. Such references do not constitute an endorsement, sponsorship, or recommendation, whether express or implied.

11. Disclaimer of Warranties & Liability

11.1 General Disclaimer:

1. The Platform and Content are provided “as is” without any warranty, express, implied, statutory, or otherwise.
2. The Company makes no warranty regarding title, non-infringement, merchantability, or fitness for a particular purpose.
3. The Company does not guarantee that the Platform or Services will meet Your requirements or be uninterrupted, timely, secure, or error-free.
4. Information obtained from the Company, whether oral or written, does not create any warranty beyond what is expressly stated in the Terms.
5. The Company is not liable for losses due to unauthorized use of Your Account or Account information.

11.1.2 Information Accuracy:

1. While the Company endeavors to ensure information correctness, it does not warrant the quality, accuracy, or completeness of data, information, or Services.
2. The Company is not responsible for delays, inability to use the Platform, non-availability during maintenance, or unplanned suspension due to technical reasons or beyond its control.

11.2 Color Representation:

1. Although efforts are made to display Product colors accurately on the Platform, actual colors may vary based on Your monitor or device.
2. The Company does not guarantee the accuracy of color representation and is not liable for any discrepancies.

11.3 Geographic Usage:

1. The Company makes no representation that Platform Content is appropriate for use outside the Republic of India.
2. Users accessing the Platform from outside the Republic of India do so at their own risk and are responsible for compliance with local laws.

11.4 Legal Compliance:

1. The Terms are not for promotional activities or solicitation in jurisdictions where unauthorized.
2. Users are responsible for lawful compliance in their jurisdiction and shall not use the Terms for unlawful promotion or solicitation.

12. Indemnification and Limitation of Liability

12.1 Indemnification:

1. You agree to indemnify, defend, and hold harmless Aforro, its affiliates, officers, directors, consultants, agents, representatives, employees, and third-party partners (“Indemnitees”).
2. This indemnification covers any losses, liabilities, claims, damages, demands, costs, and expenses, including legal fees, arising from any breach or non-performance of representations, warranties, covenants, or agreements made by You in these Terms and/or the Privacy Policy.
3. You also agree to hold the Indemnitees harmless against third-party claims related to Your use of the Platform, misrepresentation of data, violation of the Terms, Privacy Policy, applicable laws, or infringement of another’s rights, including intellectual property rights.

12.2 Limitation of Liability:

1. In no event shall the Company, its directors, officers, partners, consultants, agents, employees, and third-party partners be liable to You or any third party for special, incidental, indirect, consequential, or punitive damages arising from Your use of the Platform or Content.
2. The limitations and exclusions mentioned in this section apply to the maximum extent permitted by applicable laws.

12.3 Maximum Legal Allowance:

1. The limitations and exclusions provided in this section are subject to the maximum extent allowed by applicable laws.

13. Violation of these Terms

13.1 Irreparable Harm and Remedies:

1. You acknowledge that any violation of these Terms by You may result in irreparable harm to the Company.
2. Monetary damages may be inadequate to compensate for such harm, and You consent to the Company seeking injunctive or equitable relief as they deem necessary or appropriate.
3. These remedies are supplementary to any other remedies available to the Company under law or equity.

14. Suspension and Termination

14.1 Termination by Either Party:

1. The Terms remain in effect until terminated by either You or the Company. If dissatisfied with the Platform or in disagreement with the Terms, You may:
   • Close Your Account on the Platform.
   • Stop accessing the Platform.

14.2 Company’s Right to Suspend or Terminate:

1. The Company reserves the right, at its sole discretion, to:
   • Delist You.
   • Block Your Future Access to the Platform.
   • Suspend or terminate Your Account.
2. This action may be taken if the Company believes, in its absolute discretion, that You have violated any term of these Terms or the Privacy Policy or acted unethically.
3. Terms intended to survive termination will do so unless the Company decides otherwise.

14.3 Obligations Post Termination:

1. Termination under clauses 14.1 and 14.2 doesn’t cancel Your obligation to pay for purchased Products or any accrued, unfulfilled obligations from the period before termination.

14.4 Payment Liability:

1. You remain liable for fees or charges applicable to the Services until the termination date by either party.

15. Governing Law and Jurisdiction

15.1 Applicable Law and Jurisdiction:

1. These Terms are governed by and construed under the laws of India, without reference to conflict of laws principles.
2. Disputes arising from these Terms are subject to the exclusive jurisdiction of the courts at Uttarakhand, India.

16. Grievance Redressal Mechanism

16.1 Grievance Handling:

1. For any order-related issues, initiate real-time resolution through the chat support on the App.
2. Contact us via email at support@aforro.in for resolution within prescribed timelines under applicable laws.
3. If unsatisfied, contact the designated Grievance cum Nodal Officer, Rachit Gupta, at grievanceredressal@aforro.in.

16.2 Grievance Officer Response:

1. The Grievance Officer will acknowledge your concerns within 48 hours of receipt.
2. The resolution will be pursued promptly, aiming to address the issue within 30 days of receiving the complaint.
3. By filing a complaint, you commit to providing the necessary support and information to facilitate resolution.

17. Communications

17.1 Receiving Communications:

1. You agree to receive communications via SMS, telephone, VOIP calls, or messaging apps like WhatsApp on the registered mobile number.
2. Electronic communications, such as emails, may be sent by the Company and authorized third parties.
3. You expressly consent to monitoring and recording of all communications between You and the Company, waiving notice or consent requirements under applicable laws.

17.2 Opting Out:

1. You have the option to unsubscribe or opt out of non-essential communications.
2. The Company will continue to send essential communications required for availing the Services, even if you opt out from non-essential ones.

18. General Provisions

18.1 Notice:

1. All notices from the Company will be served through email to your registered email address or via a messaging app on the registered mobile number.
2. General notifications may also be provided on the Platform.

18.2 Assignment:

1. You cannot assign or transfer the rights granted hereunder to any third party.
2. The Company’s rights under the Terms are freely transferable to its successor or any third party without requiring your consent.

18.3 Severability:

1. If any provision of the Terms is deemed unenforceable, it shall be enforced to the maximum extent permissible to reflect the parties’ intent.
2. The remaining provisions shall continue in full force and effect.

18.4 Force Majeure:

1. The Company and/or the Platform shall not be liable for failure to perform or delayed access to your Account or the Platform due to causes beyond its reasonable control.
2. Such causes include acts of God, fires, wars, strikes, earthquakes, pandemics, regulatory restrictions, or failures by third-party providers.

20. Advertisements

20.1 As part of the services provided by us, we may facilitate and allow third-party advertisers (“Third-party Advertisers”) to place advertisements on the Platform. You understand that any content put out by Third-Party Advertisers is not edited, reviewed, or endorsed by the Company. We disclaim any liability for the content published by Third-Party Advertisers to the fullest extent permitted by law.

20.2 If you are a Third-Party Advertiser, you understand that, in addition to these Terms, you will also be required to agree to the Company’s policies and other contractual agreements for placing your advertisement. The content in advertisements should not be misleading or in violation of applicable laws or guidelines issued by the Advertising Standards Council of India or any other self-regulating body. We have the sole right at our discretion to remove any Third-Party Advertisement or require you to prove factual substantiation if we believe it violates applicable laws or guidelines or is otherwise misleading.

20.3 If you believe the content of a third-party advertiser is inappropriate or in violation of applicable law, please contact us at the email address provided above.

Aforro, All rights reserved.